Messaging SRE

Job Title : The Messaging SRE

Location: Montr al ( Office attendance from day one - Hybrid mode 3x per week)

Years of experience : 3 to 5 years ( level 2)

The messaging SRE position is part of EC Core Infrastructure Services organization. The squad manages and supports a variety of messaging solutions including IBM MQ and Confluent Kafka. This position is for a SRE role within existing global Messaging squad for providing infrastructure support for messaging products MQ and Kafka and enable applications teams to use these products effectively.

The successful candidate will be involved in day-to-day management of plant, troubleshooting with application users, handling of infrastructure changes, incident and problem management and long term automation, performance tuning of plant.

Main Job Responsibilities Include
Production Management for Kafka on Kubernetes and MQ plants

Deep-diving into complex troubleshoots, implementing changes, and serving as an escalation point for the Level 2 teams

Creating and maintaining best practices / policies and ensuring that they are followed

Work with External vendors on product issues and roadmap items

Participate in the weekly review meetings and actively engage with various engineering teams to review the infrastructure

Change, Incident and Problem management

Built automation to address TOIL, replace manual tasks with tools

Built tools to enable self-service operations by application users and L1/2 staff to reduce the overhead involved in day to day operations