Microsoft 365 Consultant

Context :

• Our department includes roughly 150 individuals who work both remotely (from home) and in-office.
• We equip each employee with a Windows 11-based laptop for use in both settings.
• Key software components include VPN for secure connectivity, the Microsoft Office suite, and InTune for endpoint management of the laptops.
• Our users are experiencing issues with sign-on, connectivity, and synching that may be linked to user profiles, networking, and domains in the Microsoft environment.
• The goal of the engagement is investigated and identify the cause(s) of the problem, develop a plan for resolution, and help CTR to execute the plan.

Job Description:

• The Office of the Comptroller is seeking a skilled Microsoft 365 Consultant to undertake a short-term project to evaluate, diagnose, and optimize our Microsoft system setup.
• This project will involve investigating our system configurations, user profiles, and mapping to identify any issues and implement necessary fixes to enhance system performance and efficiency.

 Responsibilities:

• System Evaluation : Conduct a comprehensive assessment of our existing Microsoft system setup, including infrastructure, configurations, and integrations.
• Profile Analysis : Analyze user profiles and permissions to identify discrepancies, inefficiencies, or security vulnerabilities.
• Mapping Examination : Review mapping configurations to ensure accurate data flow and integration across various Microsoft applications and platforms.
• Issue Diagnosis : Investigate and troubleshoot any reported or suspected issues within the Microsoft environment, including software glitches, connectivity issues, and data inconsistencies.
• Solution Implementation: Implement necessary fixes and optimizations to address identified issues and improve system performance.
• Documentation and Reporting : Document findings, recommendations, and implemented solutions in a concise report for project stakeholders.

Qualifications:

• Proven experience as a Microsoft Expert, System Analyst, or similar role, with expertise in Microsoft technologies such as Windows, Office 365, Azure, and Active Directory.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues within Microsoft environments.
• Excellent communication skills, with the ability to convey technical concepts and findings effectively to project stakeholders.
• Availability to commit to the duration of the project and deliver results within the specified timeline.

Education:

• A bachelor's degree in computer science, information technology, or a related field is often preferred. However, practical experience and certifications can sometimes compensate for formal education.

Certifications:
Microsoft offers several certifications relevant to Microsoft 365, including:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft 365 Certified: Security Administrator Associate
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft 365 Certified: Developer Associate
• Microsoft 365 Certified: Fundamentals

Experience:

• Hands-on experience working with Microsoft 365 is crucial.
• This includes deploying, configuring, administering, and troubleshooting various Microsoft 365 services and applications.
• Experience with related technologies such as Azure Active Directory, Exchange Online, SharePoint Online, Teams, and Power Platform is also beneficial.