Microsoft CRM Applications Tester

Duties/Responsibilities

Perform rigorous testing and validation efforts, necessitating a dedicated focus.
Create, execute, and document test plans and scripts.
Be responsible for comprehensively testing all aspects of our systems, including Account Management, Case Management, Payments, Dispute Management, Dunning and Collections, Correspondence, and Invoicing.
Capture, and maintain data, plus run reports to implement data analyzed optimizations on the omnichannel perspective of the customer.
Review test scripts provided by vendors.
Conduct system stress testing to identify potential issues.
Collaborate with the QC Lead to ensure quality control.
Manage and execute testing scripts within the ADO system.

Qualifications

Minimum 5 years of experience in large-scale integrated solutions for tolling back-office operations.
Minimum 5 years of CRM Microsoft D365 testing experience for enterprise level implementations dealing with microtransactions.
Minimum 5 years of CRM Microsoft D365 experience in testing entity customization, form design, views, business process flows, Power Automate, Logic Apps, workflow, and business process rules.
Efficient in finding issues and debugging issues using stack traces, logic app log failures, and plugin profilers.
Hands-on testing experience for a tolling back-office system (must have!!)
Experience developing and executing system testing scripts for overall system implementations.