Description

Qualifications and Requirements
Minimum 3 years of relevant experience working with Microsoft Dynamics CRM;
Deep know-how and proven record with Microsoft Dynamics CRM implementation lifecycle (participated in at 
least two implementations);
Experience working with Microsoft Dynamics 365 (CRM, Online);
Strong knowledge of Microsoft Dynamics CRM concepts (i.e., Configuration, Customization, Workflow, Integration etc.);
Experience developing and employing functional project artifacts (Solution Designs, Use Cases, User Stories, Requirements Definitions, Process Definitions, User Interface Design);
Experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.);
Experience using standard project tools including Microsoft Project, Excel and PowerPoint;
Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.);
Ability to take the initiative, be a decisive decision-maker and show confidence in decisions made;
Ability to take strategic direction from executive management and participate in strategic planning activities throughout the lifetime of the project;
Ability to see tasks through to completion without significant guidance
Experience with Portals for Microsoft Dynamics CRM;
Experience with Unified Service Desk for Microsoft Dynamics 365;
Experience in performing Analysis and Design on large systems integration projects with multiple organizations;
Experience with cloud-based CRM solutions;
Experience with Azure DevOps, Jira or other issue/project tracking/management tool
Strong writing skills;
 

Education

Any Graduate