Microsoft Dynamics Solutions Architect

Description:

• Constituents of the client regularly engage the city government to report issues and request city services. The city utilizes a Customer Relationship Management (CRM) system to capture, track, and respond to the citizens' issues and requests. City of Atlanta is implementing a new CRM solution from Microsoft Dynamics 365 and is seeking a Solutions Architect to support the application.
• As a Microsoft Dynamics Solutions Architect, you will be responsible for designing, implementing, and maintaining Microsoft Dynamics solutions to meet the business needs of customers. You will play a critical role in translating business requirements into technical solutions and ensuring the successful deployment of Dynamics 365 applications. This role requires a deep understanding of Microsoft Dynamics 365, along with strong analytical, problem-solving, and communication skills.

Key Responsibilities:

• Solution Design and Architecture: o Collaborate with business stakeholders to understand their requirements and translate them into functional and technical specifications.
• Design end-to-end solutions using Microsoft Dynamics 365, ensuring alignment with business goals and technical standards.
• Develop architecture diagrams, data models, and integration plans.

Implementation and Customization:

• Lead the configuration, tuning, and optimization of Dynamics 365 applications.
• Develop plugins, workflows, and scripts to extend Dynamics 365 functionality.
• Ensure seamless integration of Dynamics 365 with other enterprise systems.

Project Management:

• Oversee project timelines, deliverables, and resources to ensure successful project completion.
• Work closely with project managers to provide regular updates on project status, risks, and issues.
• Conduct solution testing, user training, and post-implementation support.

Technical Leadership:

• Provide technical guidance and mentorship to junior developers and team members.
• Stay updated on the latest Dynamics 365 features, tools, and best practices.
• Advocate for best practices in solution design, development, and deployment.

Client Engagement:

• Act as the primary technical point of contact for clients, addressing their queries and concerns.
• Conduct workshops and presentations to demonstrate Dynamics 365 capabilities and solutions.
• Build and maintain strong relationships with clients, ensuring high levels of satisfaction.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience in implementing and customizing Microsoft Dynamics 365 solutions.
• Proven track record of successfully leading Dynamics 365 projects from inception to completion. Experience with Dynamics 365 modules such as Customer Service, Sales, Marketing, Finance, and Operations.

Technical Skills:

• Proficiency in Dynamics 365 customization, configuration, and development.
• Strong knowledge of Microsoft Power Platform (PowerApps, Power BI, Power Automate).
• Experience with Azure services, .NET, C#, JavaScript, and SQL.
• Familiarity with data migration tools and techniques.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Effective time management and organizational skills.

Preferred Certifications:

• Microsoft Certified: Dynamics 365 Fundamentals
• Microsoft Certified: Power Platform Solution Architect Expert
• Microsoft Certified: Power Platform App Maker Associate
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate