Mobile Device Technician

Key Responsibilities:

Provide assistance to users in manually resetting their phones Implement app download restrictions on users’ phones Provide excellent customer service and support to users Work collaboratively with other team members to achieve department goals Track and report progress, issues and challenges Continuously implement refined processes for efficient implementation of project objectives.

Qualifications:

Strong technical skills and ability to troubleshoot phone issues Excellent customer service and communication skills Ability to work independently and as part of a team Prior experience in a similar role is preferred, but not required.

Experience Required:

Familiar with; Google applications; Gmail, Calendar, Drive Apple iPhones iOS 16, iOS17 Working with ticketing system like ServiceDesk, Service-Now or Cherwell Previous experience with call center environment is welcomed.