Mobility Device Technician

 Top skills Required

Level 2 Mobility Support Experience supporting iPads, iPhones, Androids
Experience working with Carriers (AT&T and Verizon)
Experience working with corporate managed devices and an Mobile Device Management Platform (MobileIron)
Strong troubleshooting ability
Customer Service / Customer Focus
Strong Verbal and written communication skills

Work Environment

Combination of team and independent - -User must work on tickets independently and own issues to resolution.
Works with and partners with the team of technicians to ensure standardization across processes and User experience.
Work Schedule - Monday – Friday 8 hours per day, 8-5 CST (hour lunch)
Depending on volume of work, may have limited overtime (less than 2 hours per week)