MS 365 Sharepoint Developer

Job Description
· Excellent oral and written communications skills
· Providing high levels of client satisfaction on escalation tickets.

· Exposure in practicing ITIL standards for Infrastructure management
· US Citizen
· Good to have Microsoft Office 365 (203) Messaging and Designing and Deploying Microsoft Exchange Server 2016
certification.
· Bachelor's degree in computer science, technical degree, or 7+ years of IT experience
· Experience of end user technology architectures, including infrastructure, network, devices, cloud, security and
enterprise class collaboration platforms
· Good to have Microsoft Azure Administrator certification.
· ITIL V4 Foundation certification
· Applicants with Professional Degree having sound technology knowledge.
· Strong analytical and problem-solving skills
· Ability to demonstrate strong communication skills, initiative, and intellectual curiosity
· Able to work independently or as a collaborative team member
· Comfortable working in a dynamic environment where digital is still evolving as a core offering
· Passion for technology and an eagerness to contribute to a team-orientated environment
· Ability to clearly communicate technical ideas, regardless of the technical capacity of the audience

Certification – ITIL V4 , Microsoft certified messaging administrator associate. (MS-203) Exam 70-345: Designing and
Deploying Microsoft Exchange Server 2016

BEHAVIORAL ATTRIBUTES
· Working with the Service Delivery Team and explaining the ongoing issues. Providing permanent fix.
· Providing analytic tickets report with SLA and FCR..
· Applies systematic approach to problem resolution and should be able to explain ideas clearly to others.
· Escalations and regular engagement with the vendor team
· Act as an advisor to the support team on complex issues
· Ability to demonstrate strong communication skills, initiative, and intellectual curiosity
· Able to work independently or as a collaborative team member
· Comfortable working in a dynamic environment where digital is still evolving as a core offering
· Passion for technology and an eagerness to contribute to a team-orientated environment
· Ability to clearly communicate technical ideas, regardless of the technical capacity of the audience