MS Dynamics 365 Developer

Duties:

·         Leads and/or participates on project teams for system work efforts to enterprise systems.  Gathers information from user departments to determine how to best support the needs of end users.

·         Configures and maintains enterprise systems and software to support end users and Commission business processes.  Identifies and corrects configuration issues to restore solutions and ensure proper operation.

·         Develops and maintains Business Process Procedures (BPPs) and other documentation.

·         Aids end users by troubleshooting, analyzing, and resolving concerns regarding enterprise systems, solutions, and processes. 

·         Participates and/or assists in training of end users regarding their specific systems and processes.

·         Develops, maintains, executes, and validates test scripts and the testing process.  Coordinates with other business units to accomplish successful implementation of changes.

·         Conducts reviews and comparisons of current business processes with the best practices to determine where business process or system changes are necessary.

·         Monitors business systems and business processes to identify and recommend opportunities for process improvement.

·         Reviews changes to legislation, contracts, regulations, business operational procedures or systems that may impact the Commission.  Determines what changes may be necessary to incorporate within enterprise systems.

·         Utilizes various software and/or technology tools to perform job duties.

·         Performs related duties as assigned.

·         Perform all duties related to the application development life cycle including, but not limited to, determining requirements, coding/building, unit testing, and implementation.

Desired Experience

·         Experience building Customer oriented Dynamics applications.

·         Experience in mapping and documenting customer journeys.

·         Experience with Computer Telephony Integration (CTI)

·         Experience with creating dashboards and system views to make it easy for the Customers to navigate through the system.

·         Experience with importing and exporting data from/to MS Dynamics.

·         Experience with setting up Power Automate and MS Flows.

·         Experience in using Knowledge Base and smart assist functionalities available in Dynamics.

·         Experience with system configuration and deployments.

·         Experience in standard D365 Online development – forms, fields, views, dashboards, workflows, plugins, etc.

·         Experience in writing custom .NET code, plugin code etc. for high volume contact centers built on the Dynamics platform

·         Experience developing Power Apps, including Canvas Apps & Model-driven Apps

·         Experience in developing and maintaining easy to use Dynamics Web Portal for customer self-service include the ability for capturing real time payments from customers.

·         Experience in developing and maintaining real time integration between CE and F&O via LogicApps

·         Experience in developing and maintaining SOAP and REST APIs to integrate with 3rd party SAS applications.

·         Experience with maintaining custom code in Azure DevOps

·         Experience in writing custom code, plugin code etc. built on the Dynamics platform

·         Experience in enhancing ChatBOT experiences available in the Azure platform for online customers.

·         Experience in enhancing Azure BOT framework to automate business processes.

·         Experience with enhancing out of the box functions related to General Ledger, Accounts Receivable and Credit and Collections modules and related business processes in F&O

Preferred Experience

·         6 years of enterprise system experience in configuring enterprise software, providing technical assistance, conducting system testing, and developing end user procedures.  Equivalent combination of education and/or experience may be accepted.

Certifications / Education

·         Bachelor’s degree in information technology or closely related field.  Equivalent combination of education and/or experience may be accepted.

·         Microsoft certifications in specified technical areas are a plus, but not required