Description

PRIMARY RESPONSIBILITIES: 

  • Responsible for migrating user base from Skype Online/OnPrem to MS-Teams  
  • 8 to 10 years’ experience on Skype, Microsoft Teams with Enterprise Voice is must          
  • Experience on AudioCodes/Sonus Gateways/Downstream SBCs 
  • Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams    
  • Experience and Knowledge on MS Teams Direct routing for Enterprise Voice & SIP Trunk Integrations. 
  • Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS.                 
  • Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies 
  • Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.                          
  • Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.                                
  • Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy                           
  • Understanding of response groups,Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods. 
  • Good knowledge on Active Directory & Domain Services, Certificate Authority                                
  • Knowledge on Windows, PowerShell & Powershell Scripting                                    
  • Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management. 

 

REQUIREMENTS: 

  • Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.) 
  • Solid administration and analytical skills focused on Office 365 and MS Teams 
  • Understanding of Interop of Cisco WebEx endpoints (OnPrem/Cloud Registrations) 
  • Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)


 

Key Skills
Education

Any Gradute

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