Description

What We Are Looking For

 

Experience providing hands-on user support for applications (not just production monitoring).

 

Technical lead who has experience in trouble-shooting problems with business applications, such as configuration problems, user problems, permission issues, bugs in the application, browser problems, connectivity to internet, etc.

 

Technical Lead Who Can Mentor Less Experienced Staff.

 

Excellent communications skills for working with colleagues, users, and vendors.

 

Candidate with strong initiative and problem ownership mentality

 

Strong collaboration skills: City department staff, other technical staff, vendors, etc.

 

If the person has a background in application development, that would be great --- however, not required.

 

This position will not be doing application development. The ideal candidate would have 4 years of experience with development in their past but will have transitioned into a systems analyst role for the past few years. A person with that background would be great. However, a person who wants to do application development now would be very disappointed in this role.

 

Original Description

 

We are looking for someone flexible who can work with different stacks (.net would work). Most likely it would not be a lot of development, but mostly support.

 

This Contractor requisition position is eligible for contract-to-hire. Candidates who are interested in applying for the post-contract position are preferred. However, City employment is not guaranteed. Toward the end of the contract period, the contractor must still apply to a vacant City job posting and be selected through a formal and standard City interview process. It is not a straight contract-to-hire situation.

 

311/Workorder Workgroup on Applications Team

 

Responsibilities For This Role

 

Shadow staff leading the Lucity upgrade and become familiar with the application. Assume leadership for this upgrade when needed. Serve as technical resource lead for projects as assigned.

 

Author documentation to ensure effective transition of knowledge.

 

Perform impact analyses on production fixes and enhancements to establish priorities.

 

Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.

 

Work with vendors to hold them accountable for quality and timely deliverables.

 

Provide input to training and documentation materials regarding latest technical and functional design changes.

 

Review the system test approach and conditions used as the basis for detailed test scenarios.

 

Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.

 

Coordinate enhancements to products.

 

Confirm that technical architecture will support all changes required by product enhancements.

 

Effectively lead product tests and trials.

 

Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team.

 

Apply specific expertise to ensure that products meet defined customer objectives.

 

Required Qualifications

 

Strong written and verbal communication skills

 

Customer service focus and always willing to go the extra mile to serve clients and partners

 

Technically savvy and able to troubleshoot applications and server issues.

 

  • NET

 

Preferred Qualifications

 

Possession of an associate or bachelor's degree

 

At least three (3) years supporting applications; preferably with some application scripting or programming experience

Key Skills
Education

Any Graduate

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