.Net Developer

Job Description:
Development – 60%:

• Provide technical development tasks to integrate applications into the CDPS Enterprise Application environment.
• Perform configuration management (COTS applications) in accordance with standards and best practices and further minimize defects through disciplined unit testing.
• Coordinate update releases and other system changes, contribute to the implementation of break/fix solutions, and update documentation and configuration information related to changes as needed throughout the life cycle.
• Ensure activities are consistent with established service portfolio policies, procedures, standards and guidelines.
• Collaborate across a matrix management environment with Client and CSP department staff as needed. Must understand lines of authority and follow protocol to engage other resources.
• Collaborate with Business Analysts, Customers, Project Managers, and others as appropriate to assist in the creation of estimates and timelines.
• Handle simultaneous requests of varying complexity from within Client.
• Adhere to Change Management policies and protocols established by Client, particularly related to implementing production system changes

Tier I and II Support - 25%:
 

• Provide support for hardware and software issues over the phone, in person and/or remotely.
• Provide resolution and assistance for current operating systems (Windows 10).
• Deploy new or rebuilt computers and technology equipment based on Client and agency security and operational policies.
• Provide answers to end-users by researching answers; assist with training, and guiding users through corrective steps by direct assistance.
• Collaborate with Network, Application, Database and Server teams to resolve issues during system upgrades and outages.
• Respond to and correct computer system (hardware) related issues in cooperation with Client's Deskside support team.
• Receive and/or log service incidents into ticketing system. Reassign incident tickets related to other Information Technology Groups for further support.
• Document system architecture in Visio, Word, and Excel.
• Use established tools to track hardware and software assets.
• Share new documentation/information with Service Desk or appropriate IT groups.
• Assist in ensuring systems are patched and updated using enterprise tools in accordance with Client policies and procedures.

Provide resolution, assistance and limited training to standard supported applications:

• Productivity software
• Internet Browser applications
• Antivirus-Security programs
• Proprietary applications and systems

Organizational and Project Commitment - 5%:

• The position assists in implementing projects for CDPS. This includes participating in team meetings and implementing project tasks and time tracking.
• Attend and complete all internal Client provided training and take advantage of professional development with manager approval.
• Share new knowledge with the team.

Other Duties as Assigned - 5%:
Education and Experience:

• Bachelor's degree from an accredited institution in a field of study related to the work assignment, to include Computer Sciences, Computer Information Systems, other related technical degrees.
• Three year of professional experience in an occupational field related to the work assigned to the position to include Deskside Services support and Systems Administration in an Enterprise Environment.

Substitutions:
Familiarity of software development methodologies, standards, coding best practices and general debugging procedures. experience with SQL server and Oracle databases. familiarity with using SQL,
PL/SQL, or T-SQL. .NET languages, html, Web Architecture.

DUTIES AND RESPONSIBILITIES:

• Design, code, and test computer software in a .NET framework.
• Perform application development for software debugging, scripting, source control, and change requests.
• Utilize SQL server on a VB.NET platform. Support and maintain configurations to in-house applications.
• Additional appropriate experience will substitute for the required education on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis.
• Training or certification related to the work assigned to the position will be considered as a substitution for the required experience and/or education.

Preferred Qualifications:

• Public Safety Applications
• Law Enforcement Records
• Experience administering/supporting Microsoft Office, Windows 10, and Active Directory.
• Experience with Web design using Google Sites.
• Experience working with and managing multiple priorities and tasks with follow-through.
• Demonstrate ability to establish and maintain effective working relationships with customers and other IT Teams.
• Experience in a wide range of computer technologies, monitoring hardware, software, and security topologies.
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in an infrastructure of a local area and wide area network.
• Knowledge of ticket based incident support systems.
• Must possess excellent customer skills.
• Possess the aptitude to determine the most efficient and effective methods to meet work assignments.
• Demonstrate time management skills.
• Demonstrate the ability to work with direct supervision.
• Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.
• Demonstrate the ability to work in stressful environments with project deadlines.