Netsuite

About the job
Responsible for the delivery of customization services for NetSuite clients
Lead a team of NetSuite consultants
Responsible for managing clients in pre-sales and post-sale environments
Identify, evaluate and understand customer requirements to help with NetSuite set-up, configuration and customization
Understand As-Is and To-Be Process and perform Gap Analysis
Create functional and user documentations
Analyse and troubleshoot complex system/user issues and coordinate issue resolution across users, technical team, and vendors as needed
Perform administrative tasks in netsuite ERP like roles and permissions etc
Ensure users are provided professional, courteous and timely support and service
Working with the rest of the Consulting department, this position will quickly assess client needs, develop innovative plans to solve their problems and implement these plans to the client's satisfaction.
A Consultant must have a passion for helping clients find creative ways to more effectively run their businesses. Finding new ways to constantly improve the satisfaction and loyalty of our clients is a top priority
Working with aggressive timelines and a full client portfolio is required.
Daily interaction with customers, delivery of NetSuite solutions, and close communication with Project Manager and other team members.
Facilitating customer workshops, driving the agenda, securing support at all levels, and implementing NetSuite.
Provide ongoing technical guidance and hands-on training to end-users, Create technical and user documentation
Create forms, dashboards, reports, scripts, alerts, and workflows as per business need
Integrate NetSuite with external applications as required