Network Architect

Job Description:
Deploy new network builds at sites distributed across multiple metros, in coordination with vendors. For existing sites, act as an escalation point for user issues, network alerts and vendor inquiries.
General Responsibilities:
Regularly check the network monitoring dashboard to triage and resolve outstanding issues.
Ownership of tickets across internal and external ticketing systems, assuring issue resolution.
Communicate directly with internal end users, providing regular updates on issue resolution.
Act as tier 2 support for network related issues, accepting escalations from NOC.
Diagnose and correlate network events, identify root causes, and document remediation strategies.
Assist in creation of site specific EDPs (Engineering Design Plans) following Waymo design guidelines.
Validate and implement MOPs to be used internally and by implementation partners. 
Coordinate with vendors on deployment of firewalls, switches, access points, UPS and supporting network infrastructure.
Collaborate improvements and/or alternatives on the company’s existing network architecture.
Test and evaluate new equipment and software, documenting results in test plan for vendor comparison.

Knowledge and Experience
Customer support, technical support, or related customer-facing role.
Managing and delivering strategic networks with operational excellence
Configuring network devices via CLI (via console and SSH) and cloud hosted portals.
Practical experience with establishing and troubleshooting BGP network peering.
Strong interpersonal, verbal, written and problem solving skills.
Experience in process, documentation, and configuration management.
Education and Qualifications
B.S in Computer Engineering, Electrical Engineering, or equivalent experience
5-10 years hands-on experience in network operations