Network Architect

About the job
Duties And Responsibilities

Perform any necessary enhancements, upgrades, or maintenance on the platform
Adhere to the best practices and standards on the ServiceNow platform as defined by agency

process and FedRAMP compliance

Handle all enhancement requests related to portal and Catalog items including retrofitting

design standards for existing Catalog items

Be able to gather business requirements, analyze, and translate into technical documentation

and development

Monitor application performance and analyze code
Adhere to advancements and changes on the ServiceNow platform and lever them to provide

business solutions

Proactively researching and suggesting enhancements to existing engagements
Develop and implement fixes for bugs and issues found in ServiceNow production
Perform system/workflow enhancements and script changes in ServiceNow to enable

changing/evolving business practices.

Execute data mapping and bulk data imports/updates when necessary

Minimum Qualifications

Bachelor’s degree in Computer Science, Information Systems, or a related field
3-5 years of experience in ServiceNow technology, specifically supporting the processes and

administration of ServiceNow

Experience designing and deploying web-based end user self-service portals, building and

modifying Catalog items

Experience building and maintaining integrations between ServiceNow and other systems

leveraging REST, SOAP, and other APIs

Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and

server scripts

Experience integrating ServiceNow with other tools and services; monitoring, alerting and

federated sources of CI data.

Proficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum

methodologies. - 5 years

Proficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum

methodologies - 5 years

Preferred Qualifications

Experience working in the governmental sector (local, state, or federal)
Excellent verbal and written communication skills; ability to communicate clean,

organized, and thorough information and data appropriate for intended audience

Ability to develop insightful, beneficial, and actionable analyses with detailed

explanations regarding drivers of those results; produce unambiguous, comprehensive,

and accurate interpretations

Ability to obtain a security clearance with FedRAMP administration standards

Knowledge, Skills, Abilities And Competencies

Decision Quality
Problem Solving
Drive for Results
Organizational Agility