Network Data Engineer

Roles & Responsibilities:

• Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others
• Investigate and help resolve issues on customer’s network and IT estates using agreed troubleshooting methodologies
• Hands on experience on network monitoring tools like Service Now is desirable
• Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes
• Using the central document repository, to ensure knowledge sharing across the team and enable best practice
• Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre
• Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings
• Handling P1 bridges
• Advanced troubleshooting for escalated issues or Major incidents
• Complex Change Management
• Recommendation on architecture and best practices
• Knowledge of Network security appliances, traffic flow and application connectivity
• Advance troubleshooting including packet capture and log analysis

Required Skills

• Good Communication skill required
• Advanced understanding in configuring and troubleshooting Routing protocols like RIP, EIGRP, OSPF, ISIS and BGP
• Should have experience in troubleshooting complex network issues end to end
• Should have experience in monitoring and troubleshooting wireless network and WAP
• Understanding of Gateway redundancy protocols like HSRP, VRRP, GLBP
• Complete Understating of routers, switches, firewall, WAP such as Cisco, Aruba, HP etc
• Should have understanding of GRE, IPsec, site to site VPN, DMVPN
• Understanding and troubleshooting LAN, wireless issues, WLC, IOS upgrade on routers and switches
• Understanding and troubleshooting MPLS, Frame Relay
• Should have an exposure in Loadbalancer platform like F5
• Should have an exposure in IP reservation  & DNS tools

Should have an exposure in Traffic optimization such as Riverbed

• Hands on experience on network monitoring tools like ITSM Remedy, Service Now etc…
• Experience in Circuit testing required
• Ticket SLAs and KPIs are achieved
• All records relating to Service Requests, Incidents, Problems and Knowledge Management are completed accurately and within agreed timeframe
• Ready to work in 24* 7 environment