Responsibilities / Tasks:
- Support the team to maintain efficient functional network and communication connectivity for all users.
- Analyze, plan, test, implement, and troubleshoot LAN, WAN and communications network systems.
- Detect, isolate, notify, and correct faults encountered in the network infrastructure.
- Manage the configuration aspects of network devices such as configuration file management, inventory management, and software management.
- Perform network planning, modeling, capacity planning, and lab testing for communication systems and applications.
- Monitor and measure various aspects of performance so that overall performance can be maintained at an acceptable level.
- Collect, monitor, and analyze usage information of network resources to support proactive management and future planning.
Required Skills and Experience:
- Excellent oral and written communication skills, including being highly self-organized, and able to take the initiative in all aspects of your duties
- Excellent attention to detail, good analytical skills, good problem-solving skills, must be self-driven and capable of managing technical resources.
- Must be capable of taking full ownership of project assignments and working with cross-disciplinary organizations to accomplish the mission
- Have a focus on customer service skills working with stakeholders at all levels of the organization to ensure teams are delivering value
- Must work well in both very small project teams, and as part of a very large distributed project team, depending on project assignments
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Proficiency in Microsoft Office Software including Outlook, Word, Excel, and Visio required. Smartsheet knowledge is a plus.
- Be able to quickly understand new technology and how it relates to the delivery of the project
- Willing to continuously put in the extra effort to get the job done under tight constraints
- Must be able to manage several complex projects simultaneously
- Must be able to firmly align project resources and stakeholders as to the agreed upon project deliverables
- Adaptability, flexibility, and ability to deal with ambiguous project scope and constant organizational change
- Ability to work with a DevOps mindset to eliminate delays, own the delivery, and ensure the team is delivery quality services.
- Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
Requirements and/or Certifications:
- Bachelor's Degree from an accredited college or university.
- Emphasis in Information Systems, Computer Science. Equivalent work experience will be considered.
- Professional certifications in disciplines such as, Agile, Networking, Security (e.g., SAFe, CCNA, DevOps, ITILv4 etc.) preferred.
- Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
- Exercises judgement within defined procedures and practices to determine appropriate action.
- Builds productive internal/external working relationships.
- Development or coding basic knowledge of Python or JSON
- Strong understanding of network fundamentals including OSI knowledge and routing and switching.
- Experience with wireless technologies (Aruba wireless, Aruba ClearPass preferred)
- Cloud network understanding and experience (AWS, Azure and Google Cloud preferred)
- Experience with SDWAN (Cloudgenix / Palo Alto preferred)
- Familiarity with access control models and network security.
- Fundamental understanding of generative AI and ML tools and technologies
- Knowledge of coding languages for scripting (Python, JSON).
- Experience with automating network tasks preferred.
- Experience with network diagramming, diagnostic, monitoring and analysis tools (SolarWinds, Aruba Central, Palo Alto Panorama, Lucidchart).
- Solid understanding of network operating systems (Cisco IOS).
- Sharp troubleshooting skills.
- Commitment to quality, care for detail and solution oriented, hands-on attitude and willingness to learn, collaborative, team focus and great communication skills.
- Ability to work independently in a fast-paced environment. Balance and complete projects on time
- Understand Agile principles including but not limited to Kanban, Sprints, Daily