Job Description:
Required keys for success:
- Three or more years of data network experience
- In-depth data networking knowledge with the OSI Model, TCP/IP, and Optical Transport
- Expert in related industry specifications and standards for IEEE, ANSI, multi-mode fiber, single-mode fiber, UTP, bridging, switching, routing, Ethernet and transport technologies and protocols
- Advanced knowledge of network design, devices, appliances, architecture, protocols, and topology
- Experienced in using internal and vendor ticketing and software tools
- Deadline-driven with the ability to learn new technologies and work in a fast-paced team environment
- Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook and Visio
- Fluent with written and spoken English
How you will stand out from the crowd:
- Knowledge of Spectrum Enterprise products and services
- Experience supporting or familiar with Broadsoft
- History of supporting or familiar with SIP (Session Initiation Protocol)
- Track record of supporting or familiar with Voice