Network Engineer

About the Role: 

• Provides Tier 3 hardware and software technical support to the Federal and SLED customer base via phone, email, web, and remote access 
• Independently troubleshoot & debug product problems  
• Work as part of a collaborative team to provide support during critical network issues as well as managing a case load of lower critical issues 

Qualifications: 

• Sole US Citizenship with the ability to obtain a clearance 
• Cisco Data Center CCNP-CCIE equivalent expertise troubleshooting/supporting: UCS servers C/B series 
• Resolution leader, problem-solving - troubleshooting methodology 
• Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching 
• A team player focused on customer success 
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Desired Skills: 

• BS degree in a technical field (CS/EE preferred) 
• Expertise troubleshooting/supporting with any of the following: Hyperflex, Intersight, network storage, VMWare, routing/switching protocols, VXLAN, ACI Multipod/Multisite, and/or Nexus Dashboard Orchestrator (NDO) 
• Cisco Network Certifications (i.e. CCT, CCST, CCDA, CCDP, CCDE, CCNA, CCNP, CCIE, etc.)