Network Engineer

Job Description:

In this role you will:

Provide 24/7 Tier 1 enterprise IT help desk technical support to deployed users

Troubleshoot and implement solutions to resolve incidents and problems on supported systems/network infrastructure, to include enterprise-level routers, switches, servers, firewalls, proxies, and caching arrays

Monitor systems/network performance metrics and trends to identify substandard performance and anomalies

Escalate complex systems/network performance, bandwidth and security issues and incidents to senior engineers/SMEs (Tier 2 and 3) for analysis and resolution

Operate network intrusion devices and information assurance tools

You will also be required to:

Provide oral and written briefs, presentations, and professional reports to Government senior leaders and decision makers

Provide on-call support after hours, on weekends and holidays

Develop and review detailed or complex technical documents