Network FSO

Roles & Responsibilities: - 

Work with different types of Ethernet and fiber Cables.
Follow cabling standards (TIA-568 standard) & fiber testing equipment

Under break fix activities repair\replace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (e.g. patch cables used to connect wall blocks, line interface units, etc.)

Tasks to be performed by FSO under onsite MACD’S are below

Add/remove CSU/DSU

Add/remove out of band access devices/modems

Add a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)

Rogue device identification (tracing the cable from the switch to the end location)

Wiping configs

Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records) 

Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards

Provide support to network & security devices, un-racking, packing, installing, and shipping equipment to multiple locations

Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch

Perform RMA process

Replacing network hardware

Label patch cords

Un-rack defective hardware

Upgrade the hardware with JJTS standard code / IOS

Need to work with tools they will need to use to perform FSO work

Working knowledge of WebEx / Skype / Teams and AWS

Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices

Perform wireless LAN survey for break-fix with proper equipment & training

Local contact point for escalated / aged / outstanding incidents & iTASK

Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc.)

Coordinate and manage communication with SDL, and Pharmaceutical Network Team (e.g. incident update)