Network Operations Center (NOC) Analyst

Job Description
·        Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
·        Monitoring and escalation of critical application as per the SOW.
·        Troubleshoot Network and Security relates issues
·        Generate and publish Application performance report
·        Provide notification to customers and the service teams for Severity 1 events.
·        Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
·        Central point of contact for technical support teams including status updates for on-going incidents/events.
·        Must have aptitude and attitude to learn / work on new technologies.
·        Should be willing to work in shifts 24x7.
·        Create, update and document system processes and tasks as required.
·        Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
·        Work Closely with Wireless technology groups

Basic Requirements 
·        2+ Years supporting event monitoring is preferred.
·        Hands-on experience with the following:
o   Alert monitoring tool experience required. HP Open View Operations –SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
o   Application monitoring experience, SAP Monitoring preferred. (Tools – SolMan, CA Wily)
o   ITSM tool experience. HP SM7, HP Service Desk preferred. Others accepted 
o   Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.)
o   Telecommunication Equipment Knowledge (Radio, Wireless Networks, 
IT communication Tower Hardware.