Network Operations Engineer

Technology & Operations is the backbone for both the client lifecycle and the investment lifecycle. The groups Follow the Sun Model ensures that the firms operations are consistent and efficient across all investment products, client channels and regions, helping to deliver a superior client experience and drive scalability. Technology & Operations is driven by a global network of Operating Centers of Excellence, which centralizes knowledge and equips support teams with the data and timely information needed to innovate and deliver on behalf of internal partners and clients.

Network Operations is responsible for managing the global network and security infrastructure. The team performs multiple operational tasks, projects and engineering aspects in routing, load balancing, monitoring and optimizing the network. Network Operations Center (NOC) is the foundation of the Global Network Operations team which provides active monitoring and remediation of incidents, alerts and any infrastructure stability issues. The team is also responsible for automation to quickly identify and resolve issues.

Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware. Report and track carrier issues, hardware RMAs etc

Manage operational network maintenance activities and implement changes

Provide monitoring & fault management and remediation of alerts. Tuning & optimization of monitoring systems

Assist with root cause analysis of incidents

Assist with periodic network reviews and analysis

Help with establishment of operational procedures & support documentation

Review, track and update network operations policies, standards and documentation

Assist with development of the network management platform adoption, configuration and tuning

Complete Daily network checks and operational handover duties

Participate in shift rotation coverage

Jump on command Center bridge to troubleshoot the network issues

Review service now requests and follow change management cycle to complete the requirement

What You'll Need
4 7 years experience in IT infrastructure operations/support role

Knowledge of network routing and switching technologies and routing protocols

Experience with various Cisco equipment (routers, switches)

Experience with Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable

Experience with F5 load balancer, Cisco NX OS, Cisco Client & Z scaler cloud

Knowledge in cloud computing network domain

Experience in scripting and programming skills (Python, Ansible, Terraform) is desirable

Formal technical certification such as CCNA/CCNP and any cloud computing certification