Advanced Knowledge on Firewall platforms (Fortinet, ASA, Palo Alto, Checkpoint- any two are preferred) running routing protocols and next gen features sure as IPS and Application detection rules.
Firewall deployment/configuration experience and troubleshooting application connectivity
Strong understanding of general networking and design (Firewalls, Routing, Load Balancing, OSI Model, TCP/IP, Packet trace and analysis)
Understanding of SMTP (RFC 821/5321), TLS, DNS and related standards
Intermediate Linux Sysadmin experience.
Must have strong customer handling experience
Must have strong experience in handling the escalations.
Interpersonal skills communication, flexibility, self-driven, team player
Project Management skills and experience working on enterprise level projects
Create ,review, maintain operational documentation and provide training on new procedures to lower level support teams