Network Support Engineer

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Network Support Engineer

[Independence, IA, 50644] |   2023-06-13 10:37:58

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Job Code : 2023-MY3TECH0427

Job: Network Support Engineer

Location: 2277 Iowa Avenue Independence, IA 50644

The Iowa Department of Health & Human Services (HHS) is seeking a Desktop Support/ Network Technician at the Independence Mental Health Institute (IMHI) in Independence, Iowa to provide support and to complete projects within the on-site K-12 school.

Responsibilities will be to work directly with the IMHI school administration and HHS IT Director to prioritize and complete existing projects and to provide IT support to the school’s staff and students.

Responsibilities of the Network Support Specialist role include but are not limited to:

•     Migrate the Student Network Servers from Windows Server 2008 to Windows Server 2022

•     Administration of the Kaseya IT Management system

•     Deploy and administer the Lightspeed Solutions Suite

•     Deploy and administer the Cisco Meraki Student Wireless Network

•     Troubleshoot problems and provide software and hardware technical support

•     Ensure governance policies and best practices are followed

•     Drive process standardization and automation throughout all areas

•     Perform daily administrative tasks to support the school’s IT systems

•     Work collaboratively as a key member of the team

•     Need strong attention to detail, ability to problem-solve within a team and independently, ability to communicate effectively and often, manage multiple streams of work concurrently, and display strong commitment and ownership of work performed

Microsoft Windows Server

Required 2 Years Microsoft Windows Desktop

Required 2 Years Cisco Meraki Wireless

Required 1 Years Cisco Networking

Required 2 Years Web Content Filtering (iBoss, LightSpeed, etc)

Highly desired 1 Years IT Management Solutions (Kaseya’s Virtual Server Administrator, etc).