Network Support Engineer

The selected candidate will typically report to the Service Delivery Lead responsible for Network & Telecom and work closely with other team members providing IT support to field/remote office. The main responsibilities will include but are not limited to the following: 

Provides technical input in the design, installation, maintenance, and support of network infrastructure including remote office LAN/WAN, AV/IT infrastructure, and network connectivity to cloud environments (i.e. AWS, Azure, and OCI, etc.), Telephony infrastructure, etc. 
Provides technical input and project leadership in the planning and managing field office network and AV/IT projects when opening new offices, upscaling, renovating, and relocations offices. 
Participates in the design and support of new network and AV/IT systems in Field offices. 
Ensures effective coordination with other IT support teams IT systems engineers, IT security, as well as MSP support staff to ensure successful implementation of the new/upgraded network systems. 
Work closely with other stakeholders involved in remote office projects CSF/GRE, Area department, Security, etc. 
Contribute to drafting technical and business specifications and requirements for network equipment in accordance with technology trends, security, and industry standards. 

Minimum Qualifications 
6+ years practical experience in corporate IT operations environment covering design, implementation and support of network systems preferred. 
Hands-on experience working in field office IT support - installing, configuring, and troubleshooting networking technologies specifically Cisco Meraki SD-WAN platform. 
Solid grasp of all aspects of LAN and WAN operation, routing, topology, network protocols, active network, and point-to-point components, including, but not limited to: TCP/IP, VPN, routers, gateways, switches, firewalls, Ethernet Standards, MPLS, VXLAN, SD-WAN, Cloud delivered firewalls, etc. 
Network skills with Meraki APIs(using python or any language) and ability to automate regular network tasks. 


Skills and Experience 
Experience supporting Cisco Meraki routers, switches, WAPs and dashboard, etc. 
Hands on experience in designing and supporting Polycom video conference platforms equipment, and Microsoft Teams rooms systems. 
Experience using Meraki API's, Thousand eyes, Meraki Cameras, Sensors, etc. 
Preferred experience in Network Security, access control systems, CCTV, and PABX systems. 
Knowledge of APC UPS technologies, Client printers, and Windows OS. 
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies to communicate technical information