Description

Job Description:

 

PURPOSE OF THE JOB:  

  • Implementation of Cisco Unified communication software and services
  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users.
  • Administer, troubleshoot and manage Cisco UC devices
  • Work with Cisco TAC for critical issues.

 

PRINCIPAL ACCOUNTABILITIES 

  • To implement and troubleshoot Cisco UC devices and softwares.
  • Configuration and troubleshooting of Cisco CUCM, CUC and CUP and voice gateways/ CUBE.
  • Configuration and Troubleshooting of Cisco Expressway C&E, Jabber clients for Android, Windows, Mac and Iphone.

 

KNOWLEDGE, SKILLS & EXPERIENCE

  • 5-10 Years experience in the Cisco Unified communication domain with hands on knowledge of Cisco collaboration services  .
  • IP Telephony protocols like SIP, H323, MGCP and different Codecs and so on.
  • Cisco Call Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Presence (CUP)
  • Different Cisco Jabber clients
  • Cisco collaboration services – Cisco Expressway – C & E
  • Mobile and remote access (MRA) with Cisco Expressway for Jabber clients.
  • Single number reach (SNR)
  • Voice Gateways / CUBE and related products.
  • CUCM integration with CISCO Unity Connection, Cisco Unified Presence and troubleshooting
  • CUCM integration with LDAP and troubleshooting
  • Configuring CUBE/ other ISR series Routers with full voice/ VOIP functionality and troubleshooting.
  • Configuring analog gateways and troubleshooting .
  • Configuring translation pattern, route pattern and troubleshooting
  • Configuring call handler and distribution list in unity connection.
  • Configuring IP phone and Jabber clients and troubleshooting
  • Configuring voice mail for the users.
  • Configuring speed dial and abbreviated dialing.
  • Troubleshooting call routing, DTMF issues and so on

 


 

Key Skills
Education

Any Gradute

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