Network Voice Engineer

Required Skills:
•    Expert level understanding of the following Cisco Unified Communication Products
o    CUCM 11.5 and later
o    CUC 11.5 and later
o    Cisco Emergency Responder(CER) 11.5 and later
o    SIP Trunks, E1/ T1(CAS,CCS), FXS /FXO etc.,
o    Gateway protocols: H323, SIP, MGCP, SCCP.
o    IM Presence & Jabber
o    Cisco SIP/SCCP Phone registration and troubleshooting
o    Able to analysis the SIP/MGCP/H323 logs
o    Able to configure analog gateways/phones as per the customer requirements and standards.
o    Good understanding of UCS machines, ESXI, CIMC etc.
o    Deep understanding of Media resources and can configure them in real time as per customer need.
o    Good knowledge of Webex Control Hub and Cisco Cloud related to Cisco Voice infrastructure.
•    Good understanding and basic troubleshooting skills of switching – LAN, WAN, VLAN, Voice VLAN, VTP, STP, PoE, Ether channel, HSRP
•    Good understanding and basic troubleshooting skills of any recording server like Higher Gound(preferred), Nice Perform 4.5 and later.

Key Skills
•    Ability to analyze, configure and troubleshoot large Cisco voice networks.
•    Confident communicator in both verbal and written communications, that can explain technology to non-technical audiences.
•    Proven planning, prioritization and organizing skills.
•    Knowledge in incident and problem management practices
•    Possess strong analytical, attention to detail, coordination, reporting and problem-solving skills
•    Implement effective and efficient policies, processes and procedures. Where possible look for automation opportunities.
•    Be responsible for the day-to-day incidents and problem management central function across the team.
•    Be responsible for data analysis trends and reporting to senior stakeholders in both the business and technology side
•    Report on the governance of specific KPIs and develop recommendations and run with ad-hoc projects to improve quality adherences
•    A proven track record of collaborating in a global environment
•    Experienced in stakeholder engagement and management 
•    Drive for continuous learning, results orientation and teamwork
•    Ability to drive change through innovation & process improvement
•    Proven crisis management skills
•    Proven leadership skills
•    Provides consultation to independently solve problems in broad, complex, and unique networks with mixed media and protocols 
•    Provides systems/product training both internally and externally and intellectual property material 
•    Strong English language knowledge and fluency

Qualifications /Certifications: 
•    CCNA and CCNP in Cisco Voice Collaboration(required)
•    CCIE Written or Lab (Add value)