Network Voice Engineers

Title: Network Voice Engineers

Location: 100% Remote

Type: Long-term contract

Roles & Responsibilities

 

• Level 3 Support for Aceyus application, eWFM and Noble dialer.
• Manage Cisco Contact Center platform including routing, reporting, CVP and UCM
• Integration to 3rd contact party center and data systems
• Interfacing with technical and business staff of customers following project implementation, including the project sponsor and stakeholders towards more complex future engagements
• Implementation - perform engagement activities as Install, configure and test hardware and applications based on design specification, client environment and solution topology.
   

Must Have Skills
 

• Telecommunications
• Noble or Dialer
• Contact Center
  
   

Strong knowledge in Telephony/Telecommunications

VoIP/SIP knowledge

eWFM or Workforce Application

Outbound dialer knowledge

Data analytics, reporting and SQL knowledge