Description

Job Description

  • Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
  • Monitoring and escalation of critical application as per the SOW.
  • Generate and publish Application performance report
  • Provide notification to customers and the service teams for Severity 1 events.
  • Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
  • Central point of contact for technical support teams including status updates for on-going incidents/events.
  • Must have aptitude and attitude to learn / work on new technologies.
  • Should be willing to work in shifts 24x7.
  • Create, update and document system processes and tasks as required.
  • Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
  • Work Closely with Wireless technology groups
  • Cisco IOS and APIC
  • Juniper JUNOS
  • Palo Alto firewalls
  • Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki)
  • SDN Technology ( SDWAN , NSX or Similar)
  • Layer 2 and 3 network concepts
  • Routing protocols, OSPF and BGP
  • Troubleshooting connectivity issues
  • WAN networking concepts
  • Network documentation
  • IT Service Management applications
  • Monitoring Tools & automation concepts

 

Basic Requirements

  • 4+ Years supporting event monitoring is preferred.
  • Hands-on experience with the following:
  • Alert monitoring tool experience required. HP Open View Operations –SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
  • Incident Management and handling
  • ITSM Tool (ServiceNow) exposure
  • Telecommunication Equipment Knowledge (Radio, Wireless Networks, 
  • IT communication Tower Hardware.
  • Application monitoring experience, SAP Monitoring preferred. ( Tools – SolMan, CA Wily)

 


 

Key Skills
Education

Any Graduate

Back To Jobs