Network/Operations - Operations \Support - Sr

Provide application support through remote access tools to resolve internal end user issues
Monitor and respond quickly and effectively to calls or chats received to the #all-access Slack Channel
Interact with end users via soft phone or chat modules to resolve questions regarding access requests, user identities & approved access
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Assist with onboarding of new hires and improve their familiarity of the All Access tool
Perform other tasks as needed by the Manager

Basic Qualifications:
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Fluent in English
Must be familiar with Google Office Suite
SQL or SnowFlake knowledge for data pulls and tracking

Preferred Qualifications:
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience

 

Desired Skills and Experience

SUPPORT