NOC Engineer

Job Description

Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless and LAN/WAN assets.

Coordinates communication and restoration of Telecommunication service through the standard on-call process or through SWAT calls and dispatches resources from all TCOM teams in support of outages.

Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution.

Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units' systems for outages to SCADA connectivity.

Provide ServiceNow reporting and Change Control support for all TCOM Field and Construction Teams.

Provide management of the Check-In-Check-Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites.

Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines.

Work as a single point of contact for support and participate in joint resolution for 3rd party AEP Leased dark fiber customers including rural broadband providing trouble support, outage communication/coordination and dispatching for any service issues.

Monitor in scope telecom devices and review all TCOM changes while managing communication to business units/dark fiber customers, and escalations /dispatches to other TCOM teams.

Troubleshoot and resolve the TCOM network supporting SCADA networks using the approved NERC-CIP access protocols to gear at sensitive sites.

Service Provider Telecom team at onsite will be operating out of AEP NOC Location(s) in Ohio.

Troubleshoot issues at NERC CIP networked sites using approved NERC CIP access protocols.

Document and update training material found in Knowledge Base articles in ServiceNow and on the team's web site.

Attend Production Review and Change Advisory Board (CAB) meeting (Daily)

Support sustainability of security control framework and audit management processes