NOC Engineer

Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments

Monitoring and escalation of critical application as per the SOW

Generate and publish Application performance report

Provide notification to customers and the service teams for Severity 1 events

Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution

Central point of contact for technical support teams including status updates for on-going incidents/events