NOC Engineer

Job Description:

Qualification:

• Identification and assignment of ticket requests
• Troubleshooting/ Ticket Triage as First point of support
• Engaging internal teams, Customer and other third-party companies as needed to resolve
• Close incident within SLA guidelines
• Communicate ticket status to L2/L3 Team members
• Schedule and facilitate triage calls
• Assists and Learn from L2 and L3 engineers in the team

BAU Activity List:

• Creating Service Now tickets and updating incidents with technical first level checks
• Raise cases with vendors and telco
• montoring tools for alerts and issues
• Working on Non Critical tasks like running running utilization reports
• Pre-staging devices
• Implementing non prod changes as per guidance from L2/L3 team members
• Working on repeated task from L2 BAU list which has a higher success rate.
• low level code upgrade

Technical Skills and Expected Qualification:

• 0 to 4 years of IT Experience
• Good Interpersonnel skills
• Good communication Skills - Written and Verbal
• Working knowledge of Infoblox , IP Addressing and DNS Records.
• Should possess working knowledge of OSI model unto layer
• knowledge with Visio and designing is preferred
• Preference to Professional Certification - on a Associate level like CCNA, PCNA etc
• previous experience in LAN, F5 and Infoblox is preferred.
• Willingness to work in 24x7 shift environment

Primary Skills -

• Cisco Networks Routing Switching and Work experience in NOC
• Arista Network
• Monitoring and alerting experience

Key Skills:

Network, Routing, Switching, Arista