NOC Engineer

About the job

• Team Member supporting NOC operations for continuous monitoring of Global IT Infrastructure (24x7) and services.
• Proactively ing and notifying stake holders during critical incidents and escalations.
• Contributing towards ensuring IT uptime, and documentation.
• Validating for desired performance and health status of all monitoring tools deployed in NOC.
• Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements and on need basis.
• Logging of incidents and events based on appropriate categories using ticketing tool and assigning it to the appropriate stake holders for resolution.
• Notifying incidents events using appropriate communication channels.
• Provide appropriate inputs to stake holders during Major incidents.
• Participate in all review forums to enhance process and procedure involving NOC operations.
  
   

Technical Skills

 

• Knowledge in AWS services like VPC, EC2, S3, ELB, AutoScalingGroups(ASG), EBS, RDS, IAM, Route53, CloudWatch, CloudTrail.
• Good knowledge on Basic Linux commands, Files and text operations.
• Monitoring and managing Linux file processes.
• Experience in analysing, storing logs and copying files between systems.
• Accessing Linux file system and Linux System disk management.
• Knowledge in Windows OS.
  
   

Qualification And Educational Requirements

 

• Any Bachelor’s degree
  
   

Experience

 

• 1 to 2 years’ of IT Infrastructure support experience on heterogeneous Infrastructure domains comprising of AWS, Linux, Windows & Network.
  
   

Nice To Have

 

• AWS certification
• RHCE
• ITIL

Desired Skills and Experience

NOC Operations, Monitoring