O365 Engineer

Position Objective:

Reporting to the Director of Messaging Services, the Office 365 Engineer will be responsible for the messaging platform's overall experience. This position will be accountable for improving and enhancing the experience of COMPANY implementation of Office 365 as well as any ancillary services that facilitate messaging such as Intune, Proofpoint, and Condeco. The individual in this role is responsible for executing projects as well as level 2/3 support.

This individual has a combination of excellent technical skills and an understanding of technology's intersection with business. They will evaluate COMPANY's messaging system and how they align with user needs. The individual will be responsible for engineering projects for all new services and major changes to the messaging portfolio. The individual will be self-driven and rely on professional discretion to achieve goals. Significant ingenuity and flexibility will be expected. They will leverage their broad understanding of the portfolio of COMPANY software and services assets as well as an understanding of the COMPANY culture and business to develop solutions. The individual in this role should also have a general and up to date knowledge of industry trends and alternative products beyond the toolset in use at COMPANY. Critical to the success of this position is an interest in and understanding of the enterprise messaging landscape to continue to drive innovation at COMPANY in this space.

Responsibilities:

• Technical owner of at least one of Office 365 or other service with an emphasis on supplier management, SLA compliance, and operational excellence
• Execute key projects to advance messaging capabilities and services such as Exchange Online, Microsoft Teams, Intune, Proofpoint, and Condeco
• Coordination of the annual DR test with the supplier
• Provide technical expertise around the Office 365 messaging and collaboration offerings, including process, standards, best practices for the platform
• Partnering with vendors, IT Security and Compliance to ensure data protection and data loss prevention strategies for messaging
• Follow ITIL processes such as incident, change, problem and request

Qualifications:

• 5+ years of related experience
• Strong proficiency with messaging technologies, particularly in Office 365, Exchange Online, Microsoft Teams, Intune, Proofpoint, and Condeco. Working knowledge of Active Directory, Azure AD, SharePoint Online, OneDrive for Business, Yammer, Microsoft Teams Rooms, and Zoom is a plus
• Experience using PowerShell cadlets and writing scripts to automate common tasks
• Significant experience executing technical projects with resources across teams
• Problem-solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and apply sound business knowledge
• Expertise in documenting requirements, establishing scope and objectives and determining the strategy for implementing systems to achieve business goals
• Excellent interpersonal, verbal and written communication skills
• Ability to multi-task and work independently, as well as work collaboratively with teams, some of which may be geographically distributed
• Experience using ITIL methodology and ServiceNow is desired
• Experience using an Agile (SAFe) methodology is desired

Education: Bachelor's degree in technology field required