OCM Manager

Years Required/Preferred Experience
6 Required Overall experience in IT operations with solid change management knowledge.
5 Required Proven experience in change management, preferably within large-scale transformation projects.
4 Required Strong understanding of change management principles, methodologies, and tools.
4 Required Experience in change management background based on ITIL principles and practices is preferred.
4 Preferred Certification in change management (e.g., Prosci or CMAP) or years of experience equivalent
4 Preferred Ability to influence and build relationships with stakeholders at all levels.
4 Preferred Ability to manage ambiguity and push through business challenges to drive results and demonstrate a strong sense of accountability and follow through.
4 Preferred Strong problem-solving and analytical skills.
4 Preferred Excellent communication, presentation, and facilitation skills

The Organizational Change Manager will use change management principles and practices to lead and manage the change management activities and integrate change and user adoption initiatives for a large-scale department transition and transformation project. Under the direction of the Texas Health and Human Services Commission’s (HHSC) Information Technology (IT) Project Management Office (PMO), this position will provide direct support to the project manager and project team overseeing the successful delivery of the project. This role is essential for ensuring a smooth transition and adoption of new processes, systems, and structures within the IT department. Activities may include assessing potential change impacts, developing change management plans, identifying, and analyzing key stakeholders, tailoring communication to agency stakeholders, training, risk management, and collaboration with other teams to ensure coordination, and feedback collection.