Omni

Omnichannel Analytics Consultant to join our team, responsible for conducting comprehensive fact-finding missions, analysing current states of Omnichannel analytics both in the US and Ex-US markets. The ideal candidate will possess strong analytical capabilities, strategic thinking, and exceptional communication skills to collaborate effectively with various business teams. The consultant will play a pivotal role in identifying gaps, recommending strategies, and implementing solutions to enhance our Omnichannel analytics capabilities across multiple brands.

Must-Haves:

• Proven experience in Omnichannel analytics, preferably in the pharmaceutical or healthcare industry.
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Proficiency in data visualization tools such as Tableau, Power BI, or similar platforms.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strategic thinking and problem-solving abilities.
• Experience in ROI analysis and implementation planning.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Familiarity with industry standards and best practices in Omnichannel analytics.

Responsibilities:

• Conduct thorough fact-finding missions to assess the current state of Omnichannel analytics, covering both US and Ex-US markets.
• Catalog existing assets and websites related to Omnichannel analytics.
• Engage with business teams to identify needs and expectations, capturing requirements for Omnichannel analytics.
• Analyze captured needs and industry standards to recommend strategies and define the to-be state across channels for specific brands.
• Define key performance indicators (KPIs) to be tracked across different levels, ensuring alignment with business objectives.
• Determine the metrics necessary to build the identified KPIs, ensuring data accuracy and relevance.
• Design and develop dashboards to effectively report on the identified KPIs, providing actionable insights to stakeholders.
• Conduct SCO (Scenario, Considerations, and Outcomes) analysis to evaluate potential outcomes and align with business objectives.
• Collaborate with business teams to mock up the end-product, ensuring alignment and obtaining necessary approvals.
• Establish the potential return on investment (ROI) for Omnichannel analytics initiatives.
• Define implementation roadmaps and plans to execute recommended strategies effectively.
• Repeat similar exercises with other brands, utilizing insights and outputs from previous analyses to drive alignment and make necessary adjustments.
• Provide ongoing support and engagement to business teams, ensuring the successful implementation and adoption of Omnichannel analytics solutions.