Operations Analyst

About the job
Experienced team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team responsible for providing Global Application Support encompassing mailbox monitoring, Remedy tracking and reporting, and support of the application, with occasional extended support during nights/weekends/holidays as needed

Skills:

Candidate must have a strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access
Familiarity with ServiceNow or similar customer service ticketing application preferred
Familiarity with data research tools, specifically Refinitiv, Thomson Reuters, and Moody’s
Familiarity with HTML and SQL
Big 4 experience is a plus
Must have the ability to work with and communicate with the business and ITS staff regarding system requirements and modifications to the data
Candidate must possess excellent organizational skills with attention to detail
Ability to prioritize and facilitate assignments with minimal supervision
Strong oral and written communication skills
Strong customer relationship management skills and analytical ability, and the ability to work effectively with customers and ITS management/staff
Good interpersonal skills with demonstrated success in dealing with diverse functional teams
Research & Troubleshooting Skills – detail oriented
Possess a high level of motivation with a strong commitment to customer service and continuous improvement
Ability to handle multiple tasks and support special project needs