Operations Consultant

Description:

Performs routine business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modeling, data mining. Researches best practives and supports developing the solutions and recommendations for the current business operations. May work with the internal or external client to identify analytical requirements. May provide business data interpertation. Additionally, may assist in deveoping or implementing systems to capture business operation information

Job Specific Requirements

TITLE: Operations Lead

RESPONSIBILITIES:

- Administer service contracts to optimize profits, verify obligations are met, ensuring customer satisfaction and retention

- Proactively monitor, pursue and assist with the selling of field service and repair opportunities to ensure pull-through revenue goals are met

- Assist leadership in driving on time, within budget completion of service jobs

- Manage all time charged to jobs, including approvals of timesheets and Procard transactions (billable vs. non-billable)

- Manage day to day execution of T&M, fixed price, service contracts, and projects

- Manage accounts receivable and assist with the resolution of customer billing disputes

- Procure parts and materials for scheduled maintenance, repairs, and emergency service calls

- Manage warranty and startup jobs

- Complete booking of new jobs and set up billing plans

- Review open order daily to ensure timely completion of jobs

- Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs

Education / Certifications

- Bachelor's degree in Business Management or relevant field preferred

- Minimum Associate's degree required

Experience/Qualifications

- 2 - 5 years relevant HVAC service industry experience preferred

- Strong experience in Microsoft Office Suite, Salesforce, and SAP