Operations Engineer

Philadelphia or Denver

• Operations Engineer in a Global DevOps team Summary Responsible for troubleshooting operational issues, providing technical solutions to operational problems, and deploying software in the Payment industry. This position requires strong engineering operations and quality disciplines while working in an 24x7x365 global environment. Collaborates with business partners and other technical teams to enable new feature/function.
• Key technical skills required are: SQL, Oracle, Golden Gate, Cloud Foundry, AWS, AppDynamics, Kibana, GitHub, Concourse. Agile and Jira experience and a strong financial, payment and/or billing system background is preferred.
• Core Responsibilities
• Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues.
• Acts as an advocate for Engineering Operations procedures, policies and processes
• Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
• Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
• Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
• Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.
• Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
• Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.
• Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.