Operations Manager

Job Code : EWC - 1539

Requirements:
 8+ years of over experience in relevant experience in operations - GIS/Geospatial technology domain
 2+ years of experience in Operations Management.
 Strong communication skills
 Program and Project management skills. Experience in project planning, resource management, risk assessments,
quality assurance, and continuous improvement processes.
 Demonstrated operation management skills as well as a good understanding of quality processes.
 Client Interaction, Client management
Responsibilities:
 Planning, monitoring, and Tracking and reporting
o Plan for weekly and monthly HC allocation to programs as per priority demand from customer; have a
process in place to handle business priority changes
o Ensure Self and the team understands the contractual commitments and adhere to the same
o Have a governance plan to do a data driven reviews with leads to track program progress;
Guide/Coach the leads in doing the same within their respective teams
o Establish a process in reporting the performance dashboard as per required frequencies
o Identify opportunities for improvement and take corrective action  
o Proactively identify the skill gaps for project demands and have the team upskilled accordingly.
o Provide updates to all stakeholders (internal and customer) on project health as per agreed frequency
o Ensure adherence to customer defined processes and policies
o Risk Management
o Work with TA team on recruitment of right skilled/experienced resources for the project demands
(backfill as well as new projects)
o Plan for backfill batches as per the estimated attrition forecast
o Liaison with cross functions across the organization addressing the needs of the team members
o To own corporate initiatives aimed at operational improvement (SIP/Best practices/Audit
documentation etc.)

 Customer relationship Management
o Scheduled reviews with customer stakeholders and tracking the actions from the reviews to closure
o Single point contact for any issues related to business.
o Highest level escalation point in case of any Quality /Delivery within the projects/processes.
o Forecasting business volume & capacity planning
o Proactive project updates to customer
o Participate with customer on project priority changes and impact
 Employee Engagement
o Responsible for employee appraisal and development
o Mentor Leads

o Keep employees motivated to excel in delivery
o Control attrition and keep it at the min possible, Work along with HR