Job Roles and Responsibilities:
• Resolve Business issues and troubleshooting as part of Incident Management
• Should be coordinate with business users to resolve the issues.
• Supporting Users on existing customer process
• Period Close as support as per defined Support Window
• Providing problem Diagnosis/RCA as part of Problem Management.
• Manage and coordinate on Oracle Support as on when required
• Provide user trainings on Functional issues/for new Users.
• Able to do root Cause analysis and provide solutions and prepare the RCA documents.
• Coordinate with multiple teams like development and DBA teams.
• Documentation of MD70 and MD50 for Enhancement Requests
• Knowledge Management ensuring correct up to date documentation and processes
Oracle Applications Modules for Finance. The ones are Key modules:
• General Ledger
• Accounts Payables
• Accounts Receivables
• Fixed Assets
• Cash Management
• AGIS
• EBTAX
Below modules limited knowledge is fine
• iProcurement
• Cost Management SLA
• P2P cycle
• Order to cash cycle
• AME (Approval Management Processes for Payables Invoice and Requisition)
Any Graduate