Description

  • Collaborate with client to assess their case management processes for all disciplinary actions, identify future-state needs, and recommend Oracle Case Management solutions to address client requirements; key focus areas include:
    • Standardize and streamline the case management process; eliminate redundancies
    • Enable managers to be able to retrieve case details and documentation quickly from a single location; enable collaboration by multiple employees on the same case
    • Enable ability to upload documentation
    • Provide real-time view of case statuses, progress, and performance metrics
  • Develop and document functional specifications based on client requirements, and design custom solutions within the Oracle Case Management framework
  • Configure Oracle Case Management module and maintain configuration workbook
  • Guide client through unit, systems integration, and user acceptance testing; develop test cases and scripts accordingly
  • Collaborate with team members including project management, technical, security, change management, and training
  • Provide guidance on leading practices for case management reporting and analytics
  • Provide guidance on leading practice, role-based security design

 

Key Skills
Education

Any Graduate

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