Oracle HCM

Key job responsibilities:

∙ Provide day-to-day support of the Oracle HCM Cloud ORC and OLC Functional

∙ Responsible for configuration changes and/or enhancements to the Oracle HCM Cloud application

∙ Learn about Oracle HCM Cloud releases and patches and communicate changes to key individuals

∙ Responsible for testing upgrades, patches, configuration changes, impact analysis to ensure the stability of the application

∙ Act as an Oracle HCM Cloud subject matter expert by providing best-practice guidance on HCM business processes

∙ Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams

∙ Mentor associates and foster a learning and growth environment

∙ Work directly with customer to analyze and document problem, recommend solution, initiate corrective actions, follow up on problem resolution and inform customer of status

∙ Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures

∙ Adhere to the ticket management guidelines to ensure consistency in both communication and process in all client interactions

∙ Interfaces with the customer to understand the customer's overall objectives and requirements

∙ Update configuration workbooks when necessary

∙ Participate in internal and client knowledge transfer sessions

∙ Proactively review data and deliverables for issues and escalates as appropriate

∙ Liaise with Oracle and 3rd party vendors for product/integration issues

Also 4-8 years relevant experience in Oracle HCM Cloud Functional

Key Skills:

∙ Functional or Techno Functional experience in Oracle HCM Cloud ORC and OLC

∙ Ability to troubleshoot the issues raised by client

∙ Ability to decode the functional design to resolve the issue

∙ Ability to work on enhancements by gathering requirements from the client

∙ Ability to create or update functional design documents

∙ Ability to create test plan and test scripts for upgrades and patches.