Description

Responsibilities:

· Troubleshooting technical issues

· Responsible for successful completion of Installation, configuration and migration

· Ensure maximum uptime according to the SLA

· Improves and maintains customer and employee satisfaction

· Perform problem determination followed by root cause analysis and documentation

· Implement changes to z/OS and installed SW followed by documentation

· Participate in analyzing, planning and implementation of upgrades to z/OS and installed SW

· New products installation, testing and customization

· Working with incident and change management tools

· Understand and implement specific customer requirements

· Perform root cause analysis

· Defining processes and ensuring that the processes are adhered to

· Responsible for strategizing a backup plan and test plan for failure scenario

· Monitoring and maintaining SLA requirements by the team members

· Planning Backup/Restoration Strategy for 24x7 operation support

· Testing / Auditing/processes as required from time to time

· Identify Skill gaps and plan for training / knowledge updating


 

Skill set Requirements

Mandatory:-

· Fully understand z/OS services structure, JES concepts, parallel sysplex/GDPS, catalog management

· PARMLIB configuration and JES customization

· Knowledge of JCL, REXX, CLIST and Modify Assembler EXITS

· Knowledge of z/OS HW, LPAR, HMC

· IMS/MQ Series (Web Sphere MQ)

· RACF experience

· Knowledge of installing and supporting few commonly used ISV products like CA-View, Tape management tool (CA-1), Scheduling tools (BMC Incontrol, CA-7) etc.,

· Knowledge of USS management

· Capable of installing regular maintenance (RSUs)

· Supporting any hardware or software upgrade in the environment

· Capable of Installing/upgrading CICS and related products on a mainframe

· Maintain reliability, availability of CICS systems software

· Good knowledge in usage of transactions like CEMT, CEDA etc.,

· Good Knowledge of SMP/E,

· Install and use performance monitoring tools and products(like SAS, MXG, CA-MICS, Strobe and the Omegamon products)

· Expertise in tuning and debugging performance problems for z/OS systems including application workloads

· Perform problem diagnostics and resolution. Monitor system performance and tune when required

· Well versed in storage capacity planning and configuration and should have good familiarity with typical z/OS application performance analysis

· Capable of z/OS Performance Analysis using various tools such as IBM's RMF, SMF and subsystem analysis tools

· Capable of Installing, Customizing and maintaining IBM and other ISV products related to Automations

Education

ANY GRADUATE