Responsibilities:
· Troubleshooting technical issues
· Responsible for successful completion of Installation, configuration and migration
· Ensure maximum uptime according to the SLA
· Improves and maintains customer and employee satisfaction
· Perform problem determination followed by root cause analysis and documentation
· Implement changes to z/OS and installed SW followed by documentation
· Participate in analyzing, planning and implementation of upgrades to z/OS and installed SW
· New products installation, testing and customization
· Working with incident and change management tools
· Understand and implement specific customer requirements
· Perform root cause analysis
· Defining processes and ensuring that the processes are adhered to
· Responsible for strategizing a backup plan and test plan for failure scenario
· Monitoring and maintaining SLA requirements by the team members
· Planning Backup/Restoration Strategy for 24x7 operation support
· Testing / Auditing/processes as required from time to time
· Identify Skill gaps and plan for training / knowledge updating
Skill set Requirements
Mandatory:-
· Fully understand z/OS services structure, JES concepts, parallel sysplex/GDPS, catalog management
· PARMLIB configuration and JES customization
· Knowledge of JCL, REXX, CLIST and Modify Assembler EXITS
· Knowledge of z/OS HW, LPAR, HMC
· IMS/MQ Series (Web Sphere MQ)
· RACF experience
· Knowledge of installing and supporting few commonly used ISV products like CA-View, Tape management tool (CA-1), Scheduling tools (BMC Incontrol, CA-7) etc.,
· Knowledge of USS management
· Capable of installing regular maintenance (RSUs)
· Supporting any hardware or software upgrade in the environment
· Capable of Installing/upgrading CICS and related products on a mainframe
· Maintain reliability, availability of CICS systems software
· Good knowledge in usage of transactions like CEMT, CEDA etc.,
· Good Knowledge of SMP/E,
· Install and use performance monitoring tools and products(like SAS, MXG, CA-MICS, Strobe and the Omegamon products)
· Expertise in tuning and debugging performance problems for z/OS systems including application workloads
· Perform problem diagnostics and resolution. Monitor system performance and tune when required
· Well versed in storage capacity planning and configuration and should have good familiarity with typical z/OS application performance analysis
· Capable of z/OS Performance Analysis using various tools such as IBM's RMF, SMF and subsystem analysis tools
· Capable of Installing, Customizing and maintaining IBM and other ISV products related to Automations
ANY GRADUATE