Packaging Engineer

The End User Computing (EUC) Software Packaging Engineer will be responsible for:
• All aspects of software packaging and distribution
• Performing start to finish software packaging services, intake, build, customization, testing, and delivery
• Perform software upgrades, new installs, uninstalls, and configuration changes
• Ensuring compliance with local and global guidelines
• Troubleshoot and remediate packaging and deployment related issues
• Working closely with EUC Platform team to support implementing policies, procedures, and systems
• Other duties as assigned

Other responsibilities will include:
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with EUC Platform manager to support implementing policies, procedures, and systems and to follow through with implementation
• Perform software packaging, testing process, ensure compliance at local and global
• Provide incident resolution support that ensures end user satisfaction
• Built application/packages in Intune win format.
• Collaborated with App Owners to ensure applications are packaged properly and tested
• Document the software distribution steps and communicate with end users on the expected result during the software push

Basic Qualifications:
• Bachelor’s Degree and 5 or more years of experience in the Information Systems area
• Expert knowledge working with MSI / EXE installers
• Expert knowledge using PSAppDeploy Toolkit
• Expert knowledge of creating and working with MST’s
• Expert knowledge packaging / repackaging
• Excellent scripting knowledge PowerShell, Batch, VB
• Working experience with Flexera Admin Studio or equivalent
• Working experience with Intune / Microsoft Endpoint Manager / SCCM

Preferred Qualifications:
• Strong problem-solving analytical skills
• Able to develop and drive initiatives with minimal oversight or guidance
• Excellent written and verbal communication and presentation skills
• Experience in Software packaging which includes packaging of Software, Testing Incident resolution.
• Experience in using Industry standard software packaging software like Flexera Admin Studio.
• Experience in tools like Service now, Active Directory
• Experience in hardware troubleshooting
• Knowledge about Microsoft Config Manager (Previously known as SCCM), Microsoft Intune tools
• Experience in management test collection for packages, deployments.
• Experience in developing PowerShell scripts to automate any of the repeated processes.
• Experience in customizing software package using the wrapper
• Knowledge of Windows 10 / 11 / Windows 365 / Office 365