PC Support Analyst

 Job Overview:  We are looking for a skilled PC Support Analyst with 2-4 years of Level I / II experience to provide exceptional helpdesk and desktop support for a diverse user base. This is a temporary role with a 3-4 month duration, offering a mix of in-office and remote work. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and the flexibility to adapt to varying work requirements.

Responsibilities

Key Responsibilities:

Helpdesk Support: Provide helpdesk support to approximately 80-90 users, both on-site and remote, addressing technical issues promptly and efficiently. 
Desktop Support: Offer desktop support, including the setup, configuration, and troubleshooting of laptops, Office 365, and various software applications. 
Outlook Plug-ins for Salesforce: Configure and manage Outlook Plug-ins for Salesforce, ensuring seamless integration and functionality. 
User Account Management: Manage user accounts both on-premises and in the cloud using Active Directory and Azure Active Directory. 
On-site Flexibility: Be available to work on-site 1-2 days per week with the potential for additional on-site days based on building requirements. 
Light-duty Tasks: Assist with light-duty tasks such as moving laptops and equipment within the office as needed. 
Microsoft InTune: Familiarity with Microsoft's InTune environment for configuring and deploying new PCs is a plus.

Qualifications

Qualifications:

Experience: 2-4 years of relevant Level I / II support experience. 
Technical Skills: Proficiency in managing laptops, Office 365, various software applications, and user account management (Active Directory / Azure Active Directory). 
Flexibility: Ability to adapt to a flexible work schedule, including a mix of in-office and remote work, and the potential for additional on-site days. 
Bonus Skills: Experience with Microsoft InTune is highly desirable.

Requirements

Additional Requirements:

Communication Skills: Excellent verbal and written communication skills to effectively interact with users and team members. 
Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues. 
Customer Service: A customer-centric approach with a focus on delivering high-quality support and service.