PM/ Process Improvement Manager/ Analyst- ITSM- ITIL- Dallas Locals only

Please include your personal email id and phone number in the resume

Process Improvement Manager/ Project Manager

Local to Dallas TX only

Direct client

Immediate Interview
Roles and responsibilities:-

• Set standards and processes, within the context of IT service priorities
• Provides subject matter expertise to process Owners and process working group members on ITIL V4 and Service management.
• Gathers requirements on ITIL V4 aligned service management processes.
• Facilitate process flow workshops and process assets and facilitating process definition
• Finalizes service management process architecture and process assets.
• Co-ordinates with team to provide the right inputs for process definitions.
• Reviews the deliverables provided by the team before they are presented to the process owners

• Conducts impacts assessment of process managers.
• Ensure Stakeholder management of process owner/Managers.
• Escalating issues related to respective project/work stream to the engagement team

Required Qualifications:-
• 6 - 8 Year of overall experience in ITSM practice in managing various ITIL process roles.
• 2 - 3 Year of Experience in ITSM practice in managing ITIL processes like Governance, IM, CM, PM Etc.
• Should have excellent process understanding. Experienced in Process designing, process mapping in at least 2 ITSM Engagements.
• Should be practitioner in the area, focused on core IT Service Management / ITIL functions.
• ITIL V4 Foundations/ITIL V3 Practitioner Certifiedplus

Desired Skills :-
• Project Management methodology like PRINCE2, Agile, and Lean etc. Certification is a plus
• ServiceNow knowledge is a plus
• Strong Presentation skills.
• Should be an excellent team player.