Description

Job Description:

● Work independently with vendor and guide Ops team. ● Point of Contact support for any major incident escalation 

● Perform architecture reviews and aid application teams in transitioning into container/ Cloud environments based on solution. 

● Manage and guide L2 OPS (24*7) support team for all BAU issues. 

● Mentor and train OPS new members. 

● Communicate technical concepts to non-technical audiences.

● Work with virtual and in-person teams, and work under pressure or to a deadline. 

● Manage all engineering escalations. 

● Strive for looking best practices in industry, analyses existing environment and propose remediation plans. 

● Asset and Competency Development (update existing SOPs and create new one based on day-to-day activities) 

● Work with vendors in evaluating and implementing new technologies.

Education

Any Graduate